Frequently asked questions (FAQ) about Cold Laser Therapy, Physiotherapy, Chiropractic Adjustments, Active Release Techniques® and Custom Foot Orthotics, Insurance coverage and tax deductions, and more.

Cold Laser Therapy

Is it safe?

Yes. BioFlex Laser Therapy is non-toxic, non-invasive, and will not interact with any medications you may be taking. The laser can also be safely used over metal implants, pacemakers, and other devices.

What does it feel like?

The treatment is entirely painless. Some clients may experience a mild warmth and/or tingling sensation during the treatment. After the first or second treatment sessions, it is common to feel mild tenderness in the area, similar to what you feel after a day of housework or after a good workout. This happens because of increased blood flow and circulation to the treated areas.

What are the side effects?

Occasionally some people experience a minor exacerbation of symptoms for a period of time after treatment, typically lasting no more than 24 hours. Otherwise, no known negative side effects have been reported.

Is there exposure to harmful radiation?

No. BioFlex Laser Therapy does not use harmful radiation. It uses specific wavelengths of light (660nm, 830nm & 840nm) to heal targeted areas. If you have read the word “radiation” associated with cold laser therapy, it is referring to the transmission of energy from light to the cells.

How many treatments will I need?

After your initial assessment, you will be presented with an individualized treatment plan that is aimed at helping you achieve the best results. The number of suggested treatment sessions will depend on the condition being treated. Typically, results may be experienced within 3-5 treatments. Full resolution can take anywhere from 5 to 30 treatments. Most conditions can resolve fully with cold laser therapy. For chronic conditions, such as osteoarthritis or degenerative disc disease, it may be recommended to continue with maintenance treatments once every 1 to 3 months to maintain positive results.

Why is it called Cold Laser Therapy?

Cold Laser Therapy is also known as Low Intensity Laser Therapy (LILT) or Low Level Laser Therapy (LLLT), and formally called Near-infrared irradiation photobiomodulation (NIR-PBM). The words Cold, Low Level or Low Intensity indicate that this type of laser therapy uses light energy levels that are low enough so it can not burn tissue. Hot lasers, or high intensity lasers produce more light energy and are often used to cut or cauterize tissue. An example of this would be the lasers used for hair removal. Not all lasers used for soft tissue and joint issues are cold lasers. There are some hot lasers used for this purpose, however, the treatment is applied differently than the cold lasers and can damage tissues if not applied correctly. We call it Cold Laser Therapy, simply because we find that term easier to remember and less of a mouthful to say than the other terms. 🙂

When should I begin Cold Laser Therapy treatments?

It is never too early or too late to begin laser therapy treatments. It is best to start laser therapy as soon as you sustain an injury to kick start the healing process and prevent it from becoming a chronic condition.

How long are the treatments?

The length of a BioFlex Laser Therapy treatment is approximately 30-60 minutes, depending on the area and condition being treated.

What regulatory approvals does BioFlex have?

The BioFlex systems (manufactured by MediTech International Inc, 411 Horner Ave, Unit #1, Toronto, ON, CA, M8W 4W3) have Health Canada Device Licenses (use Company Id 106854 to search the Health Canada Device License Database) and have been cleared by the FDA. All BioFlex systems have been awarded the UL safety mark, and The BioFlex Professional system (which is what we use) has the CE Mark. The manufacturer is also audited for ISO quality standards compliance.
Chiropractic Adjustments

What is chiropractic care?

Chiropractic is a primary health profession providing treatment for conditions of the joints, muscles and/or nerves of the body.

What does chiropractic treat?

  • Headaches
  • Jaw pain
  • Neck and back pain
  • Shoulder pain
  • Tendonitis
  • Carpal tunnel syndrome
  • Sciatica
  • Hip pain
  • Disc herniation
  • Knee pain
  • Foot/ankle pain
  • Plantar fasciitis
  • Shin splints
  • And much more...

Benefits of chiropractic

  • Naturally decreases pain
  • Improves mobility and flexibility
  • Restores and maintains optimal joint motion to reduce risk of future injury
  • Promotes healing and restores mobility after surgery or joint replacement
  • Improves balance and reduces risk of falls

What is a chiropractic adjustment?

An adjustment is a specific, therapeutic movement of one or more joints that are moving abnormally. This includes the joints in your spine, arms and legs. Your chiropractor will place their hands on the affected joint and move it in the direction that it is restricted, restoring it’s proper motion.

How do adjustments work?

Overuse, acute injuries or chronic conditions often lead to limited or abnormal motion of joints in your spine, arms and/or legs. In response to these injuries, your body lays down fibrous, dense scar tissue in the affected areas which significantly reduces blood flow and restricts proper motion, creating inflammation and pain.

Adjustments restore the normal motion of the affected joints while also improving blood circulation. The increased blood flow will deliver more of the vital nutrients to the cells, open the floodgates, allowing the cells required for the healing process to reach the injured tissues to break up the scar tissue, reduce inflammation and pain, and allow your body to heal those areas naturally.

Is it safe?

Adjustments are a very safe and effective way to alleviate musculoskeletal pain and restore proper joint motion. Because of the resulting increase in blood circulation, many people experience an increased sense of calm and healing after a chiropractic treatment.
Active Release Techniques®

How does it work?

ART most commonly addresses tissues and structures that have been overused or over-stressed. This can happen from repetitive movements, holding a position for a long period of time or acute injuries (such as a muscle pull or tear). Your body’s natural response to these types of injuries is to produce tough, fibrous scar tissue which restricts the proper movement and elasticity of the tissues.

Over time, this scar tissue builds up in the affected soft tissues, reducing blood circulation and causing the muscles to become tight and weak. Your joint motion also becomes altered and nerves may get pinched or trapped. This leads to symptoms such as pain, reduced range of motion and loss of strength. When nerves are involved, you may also experience numbness and/or tingling.

ART treatments increase blood circulation to injured muscles, tendons, ligaments, nerves and fascia. This increased blood flow will help open the channels for the healing cells to access the injured tissues, break up the scar tissue, reduce inflammation and pain, and allow your body to heal those areas naturally.

What are the benefits of having ART treatments?

  • Decreases pain (acute and chronic)
  • Restores normal mobility
  • Reduces risk of future injury
  • Activates the natural healing process
  • Promotes healing and restores mobility after surgery

What is the treatment like?

During each of your treatment sessions, Doctor Mel will assess the texture and tightness of the soft tissues that have been affected. Precisely directed tension will be placed on the involved tissues during specific client movement, reducing unwanted scar tissue to restore mobility and allow your body to heal naturally.
Insurance Coverage

Are your services covered under extended medical insurance?

All of our services may be prescribed by a Chiropractor or Physiotherapist and are considered chiropractic or physiotherapy treatments. Most extended health care insurance plans cover both chiropractic services and physiotherapy. For specific information regarding your coverage it is best to contact your insurance company.

Are your services covered under MSP?

For those who are enrolled in a Premium Assistance program you are eligible for MSP coverage for 10 visits per year ($23.00 per visit).  For eligible clients, Solaj will directly invoice MSP on your behalf under the chiropractic or physiotherapy category. Both physiotherapy and chiropractic services are not covered with standard MSP.

Is Solaj an approved Medavie Blue Cross health care provider?

Yes, Solaj is approved as a Medavie Blue Cross health care provider. If you are a Medavie member, Solaj will provide direct billing service on your behalf.

How do I get reimbursed?

We provide our clients with direct billing to all extended health care insurance companies with direct billing being offered.  If direct billing is not offered by your insurance company, Solaj will provide an invoice which may be submitted to directly to your insurance provider to claim reimbursement. ICBC and WorkSafe BC offer direct billing as well and there are no user fees associated with both ICBC and WorkSafe BC claims.

Why do I need a first assessment?

British Columbia regulations require a physical examination before a Physiotherapist or Chiropractor can prescribe treatment. This ensures that we understand your health history and current condition in appropriate detail before recommending and beginning any treatments.

I am a previous client of Solaj Laser & Wellness Clinic, do I need to have an initial assessment?

In most cases, if you have not seen the Physiotherapist or Chiropractor within the past 6 months you will need to have a reassessment. If you have seen another therapist or had imaging and/or other diagnostic tests, we may need to request a file transfer from the previous clinic or request diagnostic tests from your family doctor. A reassessment is about 20 minutes and costs $20 (this does not include the cost of a treatment).

I have a new issue but have seen a Solaj therapist within the past 6 months. Do I need to have a reassessment?

If you have an issue that is unrelated to previous treatments you will most likely need a reassessment. The Solaj team will clarify this upon your visit.

How do you pronounce Solaj?


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We endeavor to communicate accurate information to the best of our knowledge, experience and ability. However, the information and materials in this website are intended only for the general information of our readers. It is not to be used to diagnose specific health conditions or to prescribe individual treatments, nor is it intended to serve as medical advice. It is not intended to substitute for the advice and judgement of a qualified healthcare professional. To discuss the specifics of your situation, you should always seek out and obtain the advice of your chosen health care professional.

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